http://en.wikipedia.org/wiki/Customer_relationship_managementOutline / Notes
http://www.softwareadvice.com/crm/
http://www.scribd.com/doc/10547428/CRM-Integrated-Study-Material-Analytics-Excluded
Buyer
https://www.crmbuyer.com/
Insider
http://www.insidecrm.com/
Agile
https://www.agilecrm.com/
Articles
http://www.entrepreneur.com/topic/customer-relationship-management
http://blogs.liquidhub.com/2015/04/top-10-customer-relationship-management-articles-for-wealth-advisors
Tube
https://www.youtube.com/results?search_query=crm
Tube
http://www.youtube.com/results?search_query=e-CRM
Switch
http://www.crmswitch.com/blog/
Slides
http://www.slideshare.net/search/slideshow?searchfrom=header&q=ecrm
Terms
http://www.nwddi.com/GlossaryPopularCRMTerms.htm
https://wiki.vtiger.com/index.php/Common_CRM_Terms_and_Concepts
