CRM / e

http://en.wikipedia.org/wiki/Customer_relationship_management

Outline / Notes  
http://www.softwareadvice.com/crm/
http://www.scribd.com/doc/10547428/CRM-Integrated-Study-Material-Analytics-Excluded

Buyer
https://www.crmbuyer.com/

Agile
https://www.agilecrm.com/

Articles
http://www.entrepreneur.com/topic/customer-relationship-management

Tube
https://www.youtube.com/results?search_query=crm

http://en.wikipedia.org/wiki/ECRM 

Tube
http://www.youtube.com/results?search_query=e-CRM

Switch
http://www.crmswitch.com/blog/ 

Slides
http://www.slideshare.net/search/slideshow?searchfrom=header&q=ecrm