s

http://www.customers.com/

Heart

https://heartofthecustomer.com

icmi

http://www.icmi.com/

USE

https://www.useresponse.com

Kano

https://www.kanomodel.com/

vision

https://www.visioncritical.com

Experience

http://en.wikipedia.org/wiki/Customer_experience
http://www.customerexperienceinsight.com/
http://customerexperiencematrix.blogspot.in/

Stick

http://customersthatstick.com/

Call

repeat

http://possector.com/management/19-ways-to-gain-repeat-customers

Know

https://en.wikipedia.org/wiki/Know_your_customer
https://www.kyc.com/

4000

https://www.google.com/search?q=4000+Customer

When

impact

http://www.customerimpactinfo.com/

My

http://www.mycustomer.com/

10 Steps To Becoming CUSTOMER DRIVEN

http://www.ianbrooks.com/speech_outlines/10steps.asp

Project Reports on Customer Satisfaction

http://www.scribd.com/doc/18281615/Project-Report-on-Customer-Satisfaction-in-MM
http://www.scribd.com/doc/23963440/a-project-report-on-customer-satisfaction-in-nis
http://www.slideshare.net/Erchiragpatel/project-report-on-customer-satisfaction-towards-whatsapp
http://www.jyd.in/Summer%20Internship%20Projects/Marketing/MARKET%20RESEARCH%20AND%20CUSTOMER%20SATISFACTION%20At%20KOTAK%20MAHINDRA%20LIFE%20INSURANCE%20Co.%20Ltd%20By%20Sachin%20Bhutkar%20_Marketing_.pdf

Sat Metrix

https://www.google.com/search?q=Satmetrix

21 experts define CRM in their own words and pictures

http://barnraisersllc.com/2012/06/21-experts-define-crm-words-pictures/

Customer feedback Methods / Rules

http://insightory.com/view/1809/10_rules_of_customer_feedback