Superior Customer Value

http://www.youtube.com/playlist?list=PLDF966FE917B48E21

Value / Proposition / Lifetime

https://www.google.com/search?q=Customer+value

http://en.wikipedia.org/wiki/Customer_value_proposition
http://en.wikipedia.org/wiki/Customer_lifetime_value

Personalized Customer Experience - Your Competitive Edge

CMS Wire

http://www.cmswire.com/

Tips for creating the perfect personal customer experience

https://www.google.com/search?q=Tips+for+creating+the+perfect+personal+customer+experience

Destination CRM

http://www.destinationcrm.com/

Fore See

http://www.youtube.com/user/4SeeResults

Beyond Philosphy

http://www.beyondphilosophy.com/

NunWood

http://www.youtube.com/user/nunwood

Retail

http://www.retailcustomerexperience.com/

Kampyle

http://www.kampyle.com/

Top 5 ROI Benefits of Customer Experience Management

http://www.readwriteweb.com/biz/2011/05/top-5-roi-benefits-of-customer.php

Experience Management Now a Core Differentiator

http://blog.vovici.com/blog/bid/23554/Customer-Experience-Management-Now-a-Core-Differentiator

https://www.google.com/search?q=core+customer

42 Rules to Turn Prospects into Customers

http://www.happyabout.com/bookinfo/42_Rules_to_Turn_Prospects_into_Customers_wp.pdf

Experience Management Studies

https://www.google.com/search?q=Experience+Management+Studies

Three "Ds" of Customer Experience

http://hbswk.hbs.edu/archive/5075.html

Experience Professionals / Forum

https://www.google.com/search?q=Experience+Professionals

http://www.youtube.com/playlist?list=PL43F832B682A05B00

IBM

http://www-01.ibm.com/software/info/customerexperience/

Satisfaction

https://www.google.com/search?q=Customer+Satisfaction

Creating a Customer-Centric Business